Pre Log In Screens back up

After discussing the issue with EPIC technical support we have decided to relaunch the pre log in screens. Days of troubleshooting uncovered absolutely nothing and no explanations have been made about why the pre login screen seemed to trigger a run-time error. We have turned them back on, as of 3pm Monday and will monitor them to see if any errors occur.

These need to be activated on a case by case basis, so if after restarting EPIC, you don't see your pre-loging screen, jot down your ETN number and let Karen/Patrick know.

thanks

Pre Log In Screens

Pre Log In Screens are still (for the most part) not activated. EPIC technical support is continuing to validate what/where/when/and why the issue occured. As you recall, nearly all of the Medical Imaging workstations experienced a run time error, which rendered the workstations inoperable. We removed the pre-login screens in order to allow the workstations to be used. It is not known if the pre-log in screens are the actual problem or if they simply exposed another issue, such as a virus or spyware. Until EPIC knows for sure what happened, we will wait to reactivate the pre-login screens.

Thank you for your patience. We will get those screens back to you as soon as it can be safely done.

ABN issue resolution

It appears we have discovered the cause of the ABN issue which was creating problems adding more than one order to a single appointment. What was occuring is that an ABN warning was firing when a user was attempting to add another order on to an appointment. The user was unable to add the order and was forced to create a new appointment. This meant that the user was forced to "begin" and "end" each seperate order. Time consuming and not a good workflow. We are continuing to monitor whether our discovery will be the ultimate fix for this issue, but in the meantime, the warning may still fire. In the event that it does, you WILL now be able to proceed through the warning and schedule your orders as needed.

Thanks