Reporting issues and enhancement requests

Recently, representatives from the CRC (customer response center), visited Madison to gain insight on the effectiveness of the program. During this time we were able to register all of our thoughts and concerns. It is their desire to make the process of reporting problems as efficient as possible.

So, as a reminder, when you have issues with the current functionality within EPIC hyperspace please call 5354. This will connect you with a representative with the CRC. They will connect you with a Radiant Product Specialist who will be able to help. It is important to take this route so that the CRC can register an official "ticket" so that this issue can be properly tracked and followed up on. Feel free to ask the representative what the ticket number is, so that you can follow up on it if you need to.

Also, if you have an "enhancement" request you can take them to your supervisor. They will then determine if it is something the department needs, and will present it to your group. If there is a department consensus, your supervisor will present the request to the Radiant team and we will log it and follow up.

Thanks