Refresher on Cancelling

A couple of reminders on cancelling orders.

*Once you check in an order, you have released a "child order" and only a tech may now cancel that order.

The "what do I do if...." refresher.....

What do I do if .....

......I want to cancel an order that has been checked in? Since the order has been checked in, you need to cancel the "child order". This is the order that has the accession number attached to it. Since it is checked in, it appears on your tech work list. Find the cancel/undo button and click it. Select that you want to cancel the "order" and accept. This cancels the arrival, the appointment AND the order.

What do I do if.....

......I want to reschedule an appointment, but the order has been already checked in? The scheduled order appears on your tech work list. Find the cancel/undo button and select that you want to cancel the appointment. The order (for inpatients) will then jump back to your schedule orders report with the same accession number. It will stay there until you reschedule it. When you reschedule, your accession number remains the same.

What do I do if....

.......I cancelled the appointment of a checked in order, thinking it was going to be rescheduled, but now I want to cancel it? This one is slightly more complicated. When you checked in that order, you released a child order with an accession number. Thats the order that needs to be cancelled. Therefore, you should avoid using ancillary orders or verify orders for cancelling checked in orders. That only cancels the parent and the message that was sent to PACS by checking in, never gets updated. So, what you need to do is to reschedule that order (with the accession number) with the intention of cancelling it from your tech worklist. Simply reschedule it by adding it on to your schedule and use the cancel/undo button to cancel it.

What to do if .....

....I need to cancel an order that has NOT been checked in? Since this order has not been checked in, it has no child order to cancel. Therefore once you cancel the appointment for that order, either the floor or you may technically cancel the order. If it is you who does the cancelling you may do so from ancillary orders.

****There is a Visio that has been given to your department explaining these scenarios. If you would like to see it, ask your supervisor.****

Thanks...and happy cancelling!