After discussing the issue with EPIC technical support we have decided to relaunch the pre log in screens. Days of troubleshooting uncovered absolutely nothing and no explanations have been made about why the pre login screen seemed to trigger a run-time error. We have turned them back on, as of 3pm Monday and will monitor them to see if any errors occur.
These need to be activated on a case by case basis, so if after restarting EPIC, you don't see your pre-loging screen, jot down your ETN number and let Karen/Patrick know.
thanks
Monday, June 30, 2008
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